Skip Ribbon Commands
Skip to main content

Instructor Led Skills Development 

Human Resources offers a number of in-person instructor led trainings.  Offered through a variety of departments, the schedule below will be updated with the latest available information.

Skills Development seminars are information-centered.  The underlying objective for the instructor is to outline a prescribed way to complete a concrete task or adhere to specific policies.  Seminars are generally under four hours in length.

All offerings are free of charge for Boulder faculty and staff. For System Administration, a $25.00 fee will be charged to the participant's department.

For information on registration, click on the seminar title.

Course descriptions are located below the schedule.  

​Seminar ​Date ​Time ​Location
Communication* ​5/13/2014 9:00 - 11:30 am ARC 346​
8/13/2014 9:00 - 11:30 am​ ARC 346​
10/23/2014 ​9:00 - 11:30 am  ​​ARC 346
Promoting a Respectful Working Environment

 2/25/2014

9:00 am - 12:00 pm ARC 346



Customer Service* 2/27/2014 9:00 - 11:30 am ​ARC 346
7/29/2014 9:00 - 11:30 am  ARC 346
11/20/2014 9:00 - 11:30 am  ARC 346

Dealing with Conflict Among or Between Direct Reports

(a workshop for supervisors)

4/17/2014 1:00 - 4:00 pm ARC 346

 




Emotional Intelligence 3/6/2014 9:00 - 11:30 am​ ARC 346​
6/25/2014 9:00 - 11:30 am​ ARC 346​
​7/22/2014 9:00 - 11:30 am​ ​ARC 346
10/14/2014 1:30 - 4:00 pm ​ARC 346
Generations in the Workplace 4/16/2014 8:30 - 12:00 pm ARC 346​
5/21/2014 8:30 - 12:00 pm ARC 346
11/11/2014 8:30 - 12:00 pm ARC 346
Real Colors* 2/12/2014 9:00 - 11:30 am​ ARC 346​
5/22/2014​ 1:30 - 4:00 pm​ ARC 346​
9/18/2014 9:00 - 11:30 am  ARC 346
12/9/2014 9:00 - 11:30 am ARC 346
Selecting and Interviewing Student Employees 08/07/2014 10:00-12:30 pm UMC 382-386
Supervising Student Employees 09/22/2014 1:00-3:30 pm UMC 382-386
Time Management 1/22/2014 9:00 - 11:30 am​ ARC 346​
8/19/2014 9:00 - 11:30 am  ARC 346
   

*Offered in Spanish upon request (subject to availability)

Applying Principled Negotiation to Workplace Conflicts

Instructor: Tom Sebok, Director, Ombuds Office

Everything in the workplace isn’t negotiable – but much is and many daily interactions in the workplace involve negotiation. In this highly interactive half-day workshop, attendees will be introduced to the concept of ‘principled negotiation’ and learn how to apply it in a variety of situations.  Through the discussion of case studies and group activities participants will learn a variety of strategies - getting to interests instead of positions, managing the people problems (emotion, communication, and perception) so that substantive issues can be addressed, generating options for mutual gain, and using objective criteria to manage or resolve conflicts and “get to yes.”  This half-day experiential workshop is available to all CU Boulder faculty and staff members.

Communication Seminar

Instructor: Omaira Bankston, Lauren Harris, Amy Moreno

This 2 hour communication seminar focuses on analyzing barriers that inhibit listening skills. Identify skills in speaking clearly, directly, and strategize solutions to communication challenges. If you're committed to enhancing this skill, then this seminar is designed for you! (Min 8 participants)

 
Promoting a Respectful Working Environment

Instructor: Tom Sebok, Director Ombuds Office, CU-Boulder 

Nearly everyone would say they want a “respectful” working environment.  But what does that look like?  And what does it take to develop and/or maintain such an environment?  In this interactive three-hour workshop participants will examine the roots, behaviors, and benefits of a respectful working environment.  They will experience key aspects of a process designed to help groups identify respectful workplace norms for communication – especially when engaged in conflict.  And, they will view and discuss a video presentation about one of the biggest communication challenges: giving and receiving criticism in the workplace.  

Customer Service Seminar

Instructor(s): Omaira Bankston, Lauren Harris, Amy Moreno

Can you quickly identify your customers and how to best serve them? Have you ever found yourself in a customer service nightmare? This interactive seminar provides practical skills for identifying customers and delivering great customer service.  Come join us to learn how to deal with all customers, pleasant and challenging, and create a positive experience for all. (Min 8 participants)

Dealing with Conflict Among or Between Direct Reports

Instructor: Tom Sebok, Director Ombuds Office, CU-Boulder

In a 2009 survey conducted by Organizational and Employee Development “conflict involving direct reports” was identified as the most difficult conflict-related challenge among UCB supervisors completing the survey.  This half-day experiential workshop will identify many of the challenges of dealing effectively with conflicts involving direct reports. Mistakes to avoid, methods of gathering information, and communication skills for “crucial confrontations” will be explored and practiced. Conflicts requiring approaches such as mediation/facilitation, team-building, and/or communication skills will be differentiated from those requiring other kinds of interventions. And the appropriate use of several key campus resources will be highlighted, as well.

This half-day experiential workshop will address these questions and many others related to the challenges of dealing effectively with conflicts involving direct reports. Mistakes to avoid, methods of gathering information, and communication skills for “crucial confrontations” will be explored and practiced. Conflicts requiring approaches such as mediation/facilitation, team-building, and/or communication skills will be differentiated from those requiring other kinds of interventions. And the appropriate use of several key campus resources will be highlighted, as well.
 

Emotional Intelligence

Instructor(s): Lauren Harris, Amy Moreno, Brett Rogers

Emotional Intelligence (EI) is the ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships. EI has been shown to increase job performance, productivity, and personal excellence. Come to this 2-hour seminar to explore this important ability and gain skills to improve your own emotional intelligence. (Min 8 participants)

Generations in the Workplace

Instructors: Omaira Bankston, Amy Moreno, Lauren Harris 

Ever wonder if generational differences are hampering your workplace effectiveness? This seminar will examine the different perspectives each generation brings to the workplace as well as offer tips on how to maximize interactions with co-workers. Special emphasis will be placed on communicating with, motivating, and rewarding different generations. (Min 8 participants)

RealColors

Instructors: Omaira Bankston, Lauren Harris, Amy Moreno, Brett Rogers

For centuries, people have searched for ways to peek into the human mind. The Greek philosopher, scientist and physician, Hippocrates wrote that all human beings could be divided into four distinct personality types. Real Colors is an instrument based on the more modern Temperament theories developed by David Keirsey. It is designed to help people recognize, accept, learn to value and understand human behaviors to improve empathy and communication in the workplace. (Min 12 participants)

Selecting and Interviewing Student Employees

Presenter: Natalie High, Office of Financial Aid

Not sure where to start with hiring student employees?  Learn how to write a job anouncement that will attract students who have the skills needed for the job.  Questioning, selecting, and interviewing techniques will be taught as well as practiced.  (Min 10 participants) 

Supervising Student Employees

Presenter: Natalie High, Office of Financial Aid

Maximize the contributions of your student employees!  Learn how to set your expectations, hold students accountable, and then evaluate them according to those expectations.  Discuss approaches for on-the-job training to assist students in becoming valuable employees. (Min 10 participants)

Time Management Seminar

Instructor(s): Omaira Bankston, Lauren Harris, Amy Moreno

Do you find yourself wishing there were more hours in a day? Are you spending a lot of time looking for misplaced items on your desk and your filing cabinets? Getting and staying organized takes discipline and commitment. Attend this workshop to learn how to organize your work and manage clutter and paperwork more efficiently. (Min 8 participants)